customer service + the giftbandit promise:
we continue to strive to provide the most creative products and quality service possible. should you have any questions, concerns or would like to make a suggestion, please contact us.
visit "contact us" page for winter and summer hours
giftbandit™ is dedicated to delivering to your doorstep – elegant, yet fun invitations and stationery products ~ coupled with professional calligraphy services for envelopes, place cards, table tents, menu cards and other paper items like awards, certificates and wedding programs. ©1998-2013 giftbandit™ all rights reserved
every order is fully backed by our outstanding reputation and our “on-time with a promise to do it right” pledge, with no detail left to chance.
we are here to make your experience ‘worry free’ and are committed to making the process as easy as possible. our customer service representatives go above and beyond what you might expect when attending to your orders. in addition, we offer:
- quick delivery times
- timely responses
- creative budget ideas to help save you money
- invitation templates to help with wording.
integrity, experience, and personality are brought to each project, along with sincere opinions, expert etiquette and advice our customers have come to expect time and again.
product claims, damages and errors:
notice of damaged goods, errors in order, or missing product, is required within 3 business days of product receipt - (we will use the date of delivery from UPS tracking confirmation dates as an indication that customer received the product).
coupon terms and conditions:
- offers not valid for purchasing a gift certificate
- apply to totals for merchandise only, prior to adding shipping, handling fees, and taxes
- are not redeemable for cash and cannot be used for orders already in house or backorders
- do expire, so using them within the allotted time is encouraged as we cannot extend the expiration dates
- giftbandit.com reserves the right to edit, change or cancel this promotion without notice
- instant rebates, coupons, and e-coupons may not be used with existing promotions
- coupons not valid with any other offers, shipping coupons, or other promotions, including vendor promotions
- offers can only be used once per customer
telephone orders:
we encourage you to order online for the fastest possible service, but feel free to call in your order. 847.255.4708, check contact us page for our store hours.
gift certificates:
gift certificates are available from giftbandit.com in any denominations and are not subject to tax. taxes are the responsibility of the person redeeming gift certificate. certificates are shipped via USPS priority mail only ~ for a fee of $6.00 per shipment. you may add a personal note with your gift certificate for the recipient at no cost.
